Queensland toll collection company GoVia has been the subject of more than 48 per cent of all complaints made to the national Tolling Customer Ombudsman since 2015, the LNP said today.
LNP Leader Deb Frecklington is calling for a Parliamentary inquiry into Queensland’s toll-roads to identify failures in the network and how these can be solved to cut congestion.
“It’s a big concern that almost half of all complaints to the ombudsman have come from drivers in Southeast Queensland,” Ms Frecklington said.
“And I’m very concerned that Labor has so far refused to back my call for an inquiry.
“Do Labor support a better deal for drivers or not? If they do they must back the inquiry.
“Labor has been silent – but angry drivers are speaking out.
“I have been appalled by the stories drivers have told talk-back radio.
“Michael Fraser of Toll Redress has also raised serious questions about the numbers of people Transurban is taking legal action against.
“On top of the consumer issues is the question of whether the tolls are working for our cities.
“None of our toll-roads have been used to the expected levels and they’re not reducing congestion as much as they could.
“The system isn’t working for anyone but Transurban. Drivers deserve a better deal.
“I want to look at the problems and fix them – but Labor must get on board first.”